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University of Cardiff digital communication masterclass: media trends and PR skills

9 Mar 2010 11:25 No comments
PR is the management of reputation. That used to exclusively mean using media relations to build trust between an organisation and its audiences.

But traditional media is in turmoil: ad revenue is at an all time low thanks to the recession and the internet has reduced the cost of publication and distribution to almost zero.

The rise of social networks has led consumers to fundamentally change their media consumption habits. Consumers are becoming contributors.

The impact on the PR profession has been dramatic. Command and control media relations no longer works and increasing brands are building direct relationships with their audiences using compelling content and story telling. More...

Social business beyond just the marketing department

8 Mar 2010 20:22 No comments

Keyboard with social

I've been thinking a lot about how organizations extend the use of social networking beyond the marketing department. You've probably thought about this too or are even implementing it at your company.

It seems there are three phases of development as an organization matures its social business:

1) Fear and distrust of social networking and a culture of saying “no” to tools like Facebook, YouTube, and Twitter. I’d say this is where 25% of companies are right now.

2) Putting a few people in the marketing department “in charge of that social stuff.” This is where more than half of companies are today. More...

Optimizing Brands for Social Search

8 Mar 2010 12:38 No comments

Faceboook recently overtook Yahoo as the second most visited site in the United States. And in doing so, Facebook along with other social networks set the stage for a confluence of social and search that fundamentally changes who we, as a society, discover and share information, and in turn, where our attention is directed and driven.


Source: Mashable

Make no mistake, attention is shifting away from traditional destination sites and instead, it is fixated on personalized attention dashboards that funnel social feeds, the activity and focus of social graphs into one clickable view. It is, for all intents and purposes, changing how we discover and share information. More...

Branding can make anything look good.

6 Mar 2010 20:35 No comments

The wonders of branding. How many can you recognise?

Everything You Ever Wanted to Know About The Blogosphere in One Handy Diagram

6 Mar 2010 19:24 No comments
 
  • 133,000,000 million blogs
  • 35% of Journalists are now Bloggers
  • 48% of Bloggers are in the US
  • 66% of bloggers are males
  • 1/4 earn $100k+ a year
  • Aside from “personal musings”, technology bloggers are the most prominent
  • 75% of bloggers are college graduates

What new skills are required for social media aware marketers?

6 Mar 2010 12:53 No comments
As promised in a previous post “Why are clients still scratching their heads about Social Media?” I wanted to look at the additional skills that marketing leaders will need to possess from now on to understand the new world of social media and drive real benefit from it.

This post has been prompted by some research by recruitment firm Major Players covered by Revolution Magazine that claims online marketing growth “may be stunted by a sheer lack of social media knowledge in the talent pool.”

I’m not suggesting that we need to have a “Head of Social Media” AND a “Head of Marketing Communications”, because marketing leaders of the future will need to be multi skilled and be able to utilise all available channels – old and new. More...

Growing SMB Social Media Marketing Usage

6 Mar 2010 08:51 No comments


eMarketer reports that U.S. small and medium businesses (SMBs) are adopting social media marketing in greater numbers, according to a market study by Network Solutions and the Center for Excellence in Service at the University of Maryland.

Social media usage increased to 24 percent, from 12 percent the year before.

It's interesting to note that the most common usage of social media among small business was a company page on a social networking site, followed by posting status updates.

SMB expectations of social media are in line with their experiences, although they are not quite as successful as they had hoped. More...

Customers Ignite a New Era of CRM

5 Mar 2010 19:17 No comments

What follows is the unedited version of my latest post at AllThingsDigital

The Altimeter Group is no stranger to disruption. The incredibly savvy and influential team lead by Charlene Li are redefining the role and purpose of industry analysts by placing research into action – essentially bringing trends from the edge to the center to help businesses employ the technologies and strategies that will help them compete for the future, today.

Industry analysts, at least in the case of the Altimeter Group, are ultimately becoming market catalysts.

With today’s news, this is of course, only fortified. More...

Friday Roundup 5th March 2010

5 Mar 2010 12:07 No comments

Social capital: the new currency of the social economy?

Brian Solis has a very good piece this week on the subject of social capital.  As he says: “Reputation, trust, and relationships, are each earned at varying levels, through our action and words.” (On the subject of words, a simple analysis of the language used by PR Week over the last 15 years shows an industry obsessed with pitches and “raising profile” with little attention to business outcomes).

As Solis continues: “Our interaction reinforces impressions and engenders experiences. More...
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